The information below will assist you with establishing your water, wastewater, and solid waste services.
Water, Wastewater, and Solid Waste Services
All new water, wastewater, and solid waste customers must complete an application and agreement form prior to the City establishing service. The form can be found here. A driver's license and deposit are required at the time of application. No service will be established until the required deposit and application is submitted.
Deposits are applied to the final bill upon account closure. New customers must also pay a nonrefundable service connection administrative fee. Deposit and administrative fee amounts are set by the City Council and can be found on the most recent Municipal Fee Schedule.
Utility bills are due by the 15th of every month. Payments made after the due date are assessed a 10% penalty fee. If the 15th falls on a weekend or Municipal holiday, customers may pay the following business day with no penalty. If you have not received your bill by the 5th of each month, please contact City Hall at (830) 868-7111, Ext. 5.
Delinquent notices are mailed to all customers with an outstanding balance on or after the 16th of every month. Utility balances must be paid by the cut-off date located on customers' bills in order to avoid being disconnected. Once disconnected, a re-connection fee is applied to your account. Please be advised that utility workers are not allowed to accept payment. Payments must be made online or at City Hall. For your convenience, a drop-box is located by the front door of City Hall.
Customers with two (2) non-sufficient fund (NSF) payments must pay all future utility bills with cash or money order.
Solid Waste and Recycling
Hill Country Waste Solutions (HCWS) serves as the City's sole provider of trash and recycling services. Participation in solid waste services is mandatory for all residents and business owners located within the City of Johnson City.
Trash service occurs weekly on Thursdays. Recycling service occurs biweekly on Thursdays. The biweekly recycling schedule is broken up into two (2) groups: Group "A" is properties located North of US Hwy. 290 and A. Robinson Road. Group "B" is properties located South of US Hwy. 290 and A. Robinson Road. Please see above for Group "A" and "B" calendars and a map.
Please place trash in the tote with the orange lid and along the curb before 7 a.m. every Thursday. Please place recyclables in the tote with the green lid and along the curb before 7 a.m. every other Thursday, depending on whether your residence is located within the "A" or "B" Group above. Please see above for scheduled recycling dates.
We are pleased to now offer residents and business owners an expanded list of services. Residents will no longer need to transport and dispose of brush and bulky items at the Waste Connections Transfer Station. HCWS will provide 8 cu. yds. of combined brush and bulky item curbside service twice per year in September and March. Please see above for curbside service dates. Contact the Waste Connections Transfer Station at 866-282-3508 for onsite dumping availability.
Please click HERE for Commercial Frontload Dumpster Dimensions.
Please click HERE for Roll-Off Container Dimensions.
Please click HERE for Roll-Off Container Regulations.
Please click HERE for Recycling Guidelines.
Self-Service Used Oil Center
Location: Avenue F (westside of City Hall)
Hours of Operation: Self-service (24x7x365)
Acceptable Materials: Used oil placed in a secure container that may be emptied and reused for future recycling.